Privacy Policy – Friends Legal Marketing Limited
Friends Legal Marketing Limited (FLM) is an FCA Regulated Claim Management Company authorised to provide lead generating services in the UK. Operational sites are as follows:
- accidentclaimsportsmouth.co.uk
- accidentclaimsweb.co.uk
- injurysolicitorschester.co.uk
- personalinjurybournemouth.co.uk
- personalinjurybristol.co.uk
- personalinjuryclaimsaberdeen.co.uk
- personalinjuryclaimsbirmingham.co.uk
- personalinjuryclaimsbradford.co.uk
- personalinjuryclaimsbristol.co.uk
- personalinjuryclaimscardiff.co.uk
- personalinjuryclaimsglasgow.co.uk
- personalinjury-claims-leeds.co.uk
- personalinjury-claims-manchester.co.uk
- personalinjuryclaimsportsmouth.co.uk
- personalinjuryclaimssheffield.co.uk
- personalinjuryclaimswakefield.co.uk
- personalinjuryreading.co.uk
- personalinjurysolicitorsbolton.co.uk
- personalinjurysolicitorsleicester.co.uk
- personalinjurysolicitorslondonuk.co.uk
- personalinjurysolicitorssouthampton.net
- personalinjurysolicitorsstockport.co.uk
- personalinjuryswindon.co.uk
- southcoastlawyers.co.uk
- sunderlandpersonalinjury.co.uk
- trustedclaims.co.uk
- workplace-injury-claims.co.uk
This privacy policy will explain how Friends Legal Marketing Limited uses the personal data we collect from you when you use our website.
For the purpose of the Data Protection Act 2018 as amended (the Act) and the UK General Data Protection Regulations (UK GDPR), the data controller is Friends Legal Marketing Ltd of the Centrum Building, 38 Queens Street, Glasgow G1 3DX.
What data do we collect?
Friends Legal Marketing Ltd collects the following data:
- Personal identification information (Name, email address, phone number, etc.)
- Health information (personal injury information)
- Information that you provide by filling in forms on one of our sites.
- If you contact us, we may keep a record of that correspondence.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, and other communication data and the resources that you access.
- All calls made to or from us may be recorded for training purposes and to monitor customer service and regulatory compliance.
How do we collect your data?
You directly provide Friends Legal Marketing Ltd with most of the data we collect. We collect data and process data when you:
- Enquire online, telephone or fill in a contact form for any of our services.
- Use or view our website via your browser’s cookies.
- Your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers.
How will we use your data?
Friends Legal Marketing Ltd collects your data so that we can:
- Ensure that content from our site is presented in the most effective manner for you and for your computer.
- Put you in contact with our partnered third-party claims management company, so they can provide you with claims management services
- Respond to data rights requests that you have submitted
- Respond to any complaints that you have lodged against us
What lawful bases do we rely on to process your data?
| Purpose | Lawful Basis/Bases |
| Ensure that content from our site is presented in the most effective manner for you and your computer | Consent |
| To put you in contact with our partnered third-party claims management company so that they can provide you with claims management services | Consent / Explicit Consent |
| To respond to any data rights requests that you have submitted | Legal Obligation |
| To respond to any complaints that you have lodged against us | Legal Obligation |
| Record-keeping | Legitimate Interests (necessary to understand the number of referrals we make to our partnered third-party claims management company and to retain adequate records) |
| To contact you in connection with any enquiries you raise with us | Legitimate Interests (necessary for us to respond to any questions or comments raised when you contact us) |
To whom do we disclose your data?
We contract with a third-party “National Injury Claimline Limited” (NICL) who manage our telephony and contact forms. Such calls and online enquiries are directly routed to NICL who may record such calls and communications for training and monitoring purposes. NICL may also disclose your personal information to their panel solicitors with your consent.
NICL are FCA Regulated and have been chosen as our preferred third-party supplier due to the quality service they provide. NICL operate their own Privacy Policy. By contacting us by online form, you are providing opt in permission for such data to be forwarded to NICL.
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- Friends Legal Marketing Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Friends Legal Marketing Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
How do we store your data?
Friends Legal Marketing Ltd securely stores your data on our secure servers.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How long do we retain your data?
We will only retain your personal data for as long as is necessary to fulfil our obligations under the provision of our service as well as any purposes necessary to satisfy any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk, of harm of unauthorised use or disclosure of your personal data, and the purposes for which we process your personal data and whether we can achieve those purposes through other means, including applicable legal requirements.
Details of retention periods for different aspects of your personal data are available upon request. By law, we have to keep certain information about our customers, and this data will be held solely and securely for those legal purposes.
What are your data protection rights?
FLM would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request FLM for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that FLM correct any information you believe is inaccurate. You also have the right to request FLM to complete the information you believe is incomplete.
The right to erasure – You have the right to request that FLM erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that FLM restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to FLM’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that FLM transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]
Call us at: 07551 937709
Or write to us: The Centrum Building, 38 Queen Street, Glasgow G1 3DX
Your right to withdraw consent – If you have provided us with consent to process your personal data, you have the right to withdraw consent at any time. You can request to withdraw consent by contacting us using the contact information provided.
Your right to complain to the Information Commissioner’s Office (ICO) – If you are not happy about the way that we have processed your personal data, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s supervisory office for data protection (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO. Please contact us in the first instance by using the contact information we have provided.
ICO Telephone Number: 0303 123 1113
ICO Postal Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
ICO Live Chat: https://ico.org.uk/global/contact-us/live-chat/
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
How do we use cookies?
FLM uses cookies in a range of ways to improve your experience on our website, including:
- Understanding how you use our website
- Provide you with a good experience when you browse our site
- To improve our site.
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
- Strictly necessary cookies – These are cookies that are required for the operation of our site. They include, for example, security cookies to protect our website and servers against spammers, bots, and malicious activity.
- Targeting cookies – These cookies record your visit to our site, the pages you have visited and the links you have followed.
What Cookies do we use?
| Name | Provider | Purpose | Expiry | Type |
| _fbc | FLM | Facebook. Stores the last site visit. | 2 years | HTTP Cookie |
| _fbp | FLM | Facebook. Stores and tracks visits across websites | 3 months | HTTP Cookie |
| _ga [x7] | FLM, .google.com | Google. Stores and counts pageviews | 2 years | HTTP Cookie |
| _gat_gtag_UA_*_1 | FLM | Google Analytics. Stores and tracks website conversions. | 1 hour | HTTP Cookie |
| _gid [x2] | FLM, .google.com | Google. Stores and counts pageviews | 1 day | HTTP Cookie |
| _wp_first_time | FLM | FLM. Used to determine if a user has visited the site recently and show a loading graphic if not | 30 days | HTTP Cookie |
| cookielawinfo-checkbox-advertisement | FLM | GDPR Cookie Consent. Reads if advertising cookies can be placed. | 6 months | HTTP Cookie |
| cookielawinfo-checkbox-analytics | FLM | GDPR Cookie Consent. Reads if analytics cookies can be placed. | 6 months | HTTP Cookie |
| cookielawinfo-checkbox-functional | FLM | GDPR Cookie Consent. Reads if functional cookies can be placed. | 6 months | HTTP Cookie |
| cookielawinfo-checkbox-necessary | FLM | GDPR Cookie Consent. Reads if cookies can be placed. | 6 months | HTTP Cookie |
| cookielawinfo-checkbox-others | FLM | GDPR Cookie Consent. Reads if other cookies can be placed. | 6 months | HTTP Cookie |
| cookielawinfo-checkbox-performance | FLM | GDPR Cookie Consent. Reads if performance cookies can be placed. | 6 months | HTTP Cookie |
| PHPSESSID | FLM | PHP. Provide functions across webpages. | Session | HTTP Cookie |
| viewed_cookie_policy | FLM | GDPR Cookie Consent. Stores if consent message has been shown. | Persistent | HTTP Cookie |
| wf_loginalerted | FLM | Wordfence. Provides protection against hackers. | Persistent | HTTPS Cookie |
| wfwaf-authcookie | FLM | Wordfence. Provides protection against hackers. | Persistent | HTTPS Cookie |
| wordpress_logged_in | FLM | WordPress. Stored logged in users. | Persistent | HTTPS Cookie |
| wordpress_sec_[x2] | FLM | WordPress. Provides protection against hackers and stores account details. | Session | HTTPS Cookie |
| wordpress_test_cookie | FLM | WordPress. Reads if cookies can be placed. | Session | HTTP Cookie |
| wp-settings-* | FLM | WordPress. Stores user preferences. | Persistent | HTTP Cookie |
| wp-settings-time-* | FLM | WordPress. Stores user preferences. | 1 year | HTTP Cookie |
| wp_lang | FLM | WordPress. Stores language settings. | Session | HTTP Cookie |
| c_user | .facebook.com | Facebook. Store a unique user ID. | 30 days | HTTP Cookie |
| cppo | .facebook.com | Facebook. Used to track users. | 1 day | HTTP Cookie |
| datr | .facebook.com | Facebook. Provides fraud prevention. | 2 years | HTTPS Cookie |
| fr | .facebook.com | Used by Meta (Facebook) to deliver a series of advertisement products. | 3 months | HTTPS Cookie |
| oo | .facebook.com | Meta. Opts users out of tailored ads from third-party websites. | 5 years | HTTPS Cookie |
| presence | .facebook.com | Facebook. Contains user’s “chat state” | Session | HTTP Cookie |
| sb | .facebook.com | Facebook. Stores browser details. | 2 years | HTTPS Cookie |
| usida | .facebook.com | Facebook. Collects a combination of the user’s browser and unique identifier, used to tailor advertising to users. | Session | HTTP Cookie |
| wd | .facebook.com | Facebook. Reads screen resolution. | 1 week | HTTP Cookie |
| xs | .facebook.com | Facebook. Stores a unique session ID. | 3 months | HTTPS Cookie |
| __Secure- [x6] | .google.com | Google. Stores user settings for advertising and analytics. | Up to 2 years | HTTP & HTTPS Cookies |
| _gat_tracker | .google.com | Google. Throttles request rates. | 1 minute | HTTP Cookie |
| AEC | .google.com | Google. Used to track advertising metrics. | 6 months | HTTPS Cookie |
| AID | .google.com | Google. Used to track advertising metrics. | 6 months | HTTPS Cookie |
| ANID | .google.com | Google. Stores user settings for advertising and analytics. | 6 months | HTTPS Cookie |
| APISID | .google.com | Google. Optimises advertising. | 2 years | HTTPS Cookie |
| CONSENT | .google.com | Google. Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. | 22 months | HTTP Cookie |
| DV | .google.com | Google. Provides ad delivery and retargeting, | 1 day | HTTP Cookie |
| HSID | .google.com | Google. Provides fraud prevention. | 2 years | HTTPS Cookie |
| NID | .google.com | Google cookie used to identify a returning user’s device and can be used for targeted ads. | 6 months | HTTPS Cookie |
| OGPC | .google.com | Google, Provides advertising functionality. | 1 month | HTTP Cookie |
| OTZ | .google.com | Google. Stores user settings for advertising and analytics. | 2 weeks | HTTP Cookie |
| SAPISID | .google.com | Google. Provides advertising functionality. | 2 years | HTTP Cookie |
| SEARCH_SAMESITE | .google.com | Google. Prevents the browser from sending this cookie along with cross-site requests | 6 months | HTTP Cookie |
| SIDCC | .google.com | Google. Stores user settings for advertising and analytics. | 1 year | HTTP Cookie |
| SID | .google.com | Google. provide ad delivery or retargeting, provide fraud prevention. | 2 years | HTTP Cookie |
| SNID | .google.com | Google. Provides ad delivery and retargeting, | 6 persistent | HTTPS Cookie |
| SSID | .google.com | Google. Provides advertising functionality. | 2 years | HTTPS Cookie |
| S | .google.com | Google. Provides advertising functionality. | Session | HTTPS Cookie |
| TAID | .google.com | Google. Provides advertising analytics. | 1 day | HTTPS Cookie |
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
Friends Legal Marketing Limited operate a number of websites as detailed above. Some of our sites may contain links to other websites. Our privacy policy applies to all our websites, so if you click on a link to another website this policy applies, however you should read their privacy policy.
Changes to our privacy policy
FLM keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated in May 2022.
How to contact us
If you have any questions about FLM’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: [email protected]
Call us: 07551937709
Or write to us at: The Centrum Building, 38 Queen Street, Glasgow G1 3DX